At Wellfolks, we are committed to preserving your personal information and respecting your right to privacy. This privacy policy explains how we collect, use, and share your personal information on our website for virtual mental health and well-being services. By using or accessing our services. you acknowledge and agree to the conditions stated in this policy.

1.   Acceptance of the Privacy Policy

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY.

You accept the terms of our Terms of Use and this Privacy Policy by using the Services.

2.   Personal Information

• Name: We collect your name to personalize our interactions with you, such as addressing you by your preferred name and ensuring accurate communication.
• Contact Information (email, phone number): Your contact information is essential for us to communicate with you effectively. We may send appointment reminders, updates, and important information related to our services via email or phone.
• Date of Birth: Your date of birth helps us verify your identity and may also be relevant in changing specific mental health and well-being services based on your age and life stage.
• Gender: Your gender information may be useful in providing personalized support and services. For instance, mental health needs can vary between genders, and understanding your gender identity can help us offer more relevant resources.
• Medical history and health-related information: To assure your safety and well-being, we collect health-related data, such as your medical history, current health conditions, and medications you may be taking. This information is crucial for our mental health professionals to provide appropriate and effective care.
• Billing and payment information: When you use our paid services, we collect billing and payment information to facilitate secure transactions. This information includes credit card information, billing address, and other financial information necessary to process payments.
• Browser Information and Cookies: We use browser information (such as your IP address and browser type), cookies, and pixel tags to determine what data or information is displayed in your browser when you visit the Wellfolks Website. We also determine how you access the Wellfolks website or viewing platform, determine whether you are a repeat customer, and improve our product and service offerings. For quality assurance and training purposes, to help diagnose problems with our servers, to gather broad demographic information, to administer and optimize our Services, and for other lawful purposes. For more information, please see the “Cookies” section below.

Our primary purpose in collecting this type of personal information is to provide you with effective, and safe mental health and wellbeing services. We treat this data with the maximum care, protecting your privacy and complying with all relevant data protection laws and regulations. Your trust is important to us and we are committed to assuring the confidentiality and security of your personal information.

3.   Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to improve your experience and provide personalized services. These technologies allow us to collect information about your browsing habits and preferences. Here are some important points about cookies and tracking technologies:

Your Cookie Choices:

You can manage and control your cookie settings through your browser settings. Most browsers allow you to block or delete cookies. However, please note that some features of our website may not function properly without certain cookies.

4.   Why We Collect Your Information

We collect your information for the following purposes:

• Providing Services: We use your personal information to provide mental health and wellbeing services. This includes connecting you with qualified professionals, personalized treatment plans, and providing relevant content and resources to support your mental health.
• Communication: We use your contact information to contact you about your schedule, account-related updates, and other related information.
• Improving Quality: We may use your information for internal purposes to improve the quality of our services, evaluate the effectiveness of treatments, and conduct research on mental health and well-being.
• Legal compliance: In some cases, we may be required by law to collect and retain certain information for legal and regulatory purposes.
• Transfer to third parties: We may share your information with third parties, such as medical professionals, counselors, and therapists. The purpose of that data is to build research-centric activities and strictly not leaking any personal information. The data will be in form of survey, diagnosis, treatment progress report etc

5.   Sharing information with third parties

We value your privacy and will share your information with third parties only when strictly necessary to provide our services and by this Privacy Policy. Your data may be passed to third parties for the following reasons:

• Treatment and support: Your information may be shared with qualified mental health professionals who are important to your treatment and well-being. This interaction is important to provide you with personalized care and support.
• Research and Studies: With your direct consent, we may share your information with research institutions or organizations that research to improve mental health treatments, interventions, and health practices. To protect your privacy, your data is anonymized, and identifying information is removed.
• Legal obligations: In certain circumstances, we may need to share your information with law enforcement, government agencies, or other parties to comply with legal and regulatory obligations.

6.   Data Security

We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or modification. We continually review and update our security procedures to ensure the confidentiality and integrity of your information. We take minimal information from our user and make it as relevant as required for the treatment purpose.

7.   Third-party links

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of these external websites. We encourage you to read the privacy policies of these third parties before using their services or providing them with any personal information. 

8.   Children’s Privacy

We do not knowingly collect or store personal information from children. If you believe that your child has provided us with personal information, please contact us. This information will then be deleted immediately.

9.   Prohibition of Discrimination

Wellfolks does not discriminate in any way based on race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation or military status, activity, or occupation.

10.         Your Choices and Rights

 You have the right to access, rectify, and delete your personal information and withdraw your consent to data processing. If you would like to exercise any of these rights or have any questions about data and privacy, please contact us at contact@wellfolks.co .

11.         Changes to this Privacy Policy

 We reserve the right to update this Privacy Policy at any time to reflect changes in our practices and legal requirements. You will be notified of any material changes.

By using our website and services, you agree to the practices described in this Privacy Policy. If you have any concerns or questions about our privacy practices, please contact us at contact@wellfolks.co .

Thank you for trusting us with your mental health and well-being. Your privacy and trust are of the utmost importance to us.